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Search for "Gianfranco Walsh" Gianfranco Walsh - FRIEDRICH-SCHILLER-UNIVERSITY OF JENA (Authors) 1173 - CUSTOMIZATION AS A SERVICE: A STUDY OF RECIPROCAL KNOWLEDGE TRANSFER AND INNOVATION IN PROFESSIONAL SERVICES Wednesday, June 26, 2013 - Slot 2 (17:00 - 18:30) - B3 Floor - Room 3B 57 Gianfranco Walsh - FRIEDRICH-SCHILLER-UNIVERSITY OF JENA (Authors) 1040 - DOES SIZE MATTER? INVESTIGATING DIFFERENCES IN SERVICE PRODUCTIVITY MEASUREMENT BETWEEN SMES AND NON-SMES Friday, June 28, 2013 - Slot 7 (15:00 - 16:30) - B3 Floor - Room 3B 77